- All parties require a $50 deposit to secure the booking. These deposits and any other payments are 100% refundable should Covid-19 legal restrictions change prior to the event date meaning the event can no longer go ahead.
- If the event must be cancelled due to flu-like / Covid-19 illness of the immediate family of the client or the performer, a 100% refund will be issued.
- If the SSE performer feels that the Covid-19 laws that are in place at the time of the event (eg: mask wearing, guest limits etc.) are not being followed, they have the right to leave the event at any time. If this is the case, you will not be eligible for a refund.
In the event that you cancel the service for any reason (except for covid related reasons as stated above), the $50 deposit is non-refundable. If you have paid the balance and decide to cancel, you may be eligible to receive a partial refund of the total (not including the deposit) under special circumstances at the discretion of SSE management. Any events cancelled within 48 hours of the scheduled service time will not be eligible for a refund.
INSURANCE & SAFETY
All SSE entertainers hold a valid Working with Children Check where required and public liability insurance. The client is responsible for providing a safe workplace at all times. The performers have the right at any time to cease performance in the event they believe their safety is at risk, and a refund will not be issued.
ON SITE SHELTER & SUPERVISION
The client must provide shelter for entertainers unless otherwise arranged. We cannot work in rain, high winds or blistering sunshine. An umbrella is not classified as adequate shelter. If adequate shelter is not provided, SSE performers may leave at any time and a refund will not be issued.
Our entertainers cannot wait for your guests to arrive to start the service. Any time a performer must remain at the event after the official agreed conclusion time of the service due to the needs of the client, the overtime will be invoiced and charged at $20 per 10 mins (to the closest 5 minutes) at the entertainers discretion.
You may use and edit any photographs, text and video from your event for personal social media content. In return, we would be very grateful for any copies of photos taken during the performance. By paying the deposit/making a payment for your event, you are agreeing that Super Sparkle Entertainment may take and post photos, including photos of guests during your booking on social media platforms, for advertising, print and email. It is the client’s responsibility to gain photo consent of guests prior to the event and must fill out and submit the following form if they do not consent to having photos from the event taken and/or posted.
No child or adult with a known allergy to face paint, visible signs of a contagious illness (runny nose, irregular cough etc.) or skin condition will be painted.
The reimbursement of parking fees applies where free parking is not provided. This will be invoiced to the client after the event has concluded.
DEPOSITS & PAYMENTS
A $50 non refundable deposit is necessary to secure your booking. This deposit will secure your booking up until a week before the event. The total amount that will be invoiced is due 7 days before the event and if this total is not paid on time, the security of the booking is forfeited and another client may book your time slot. If you have not paid the total amount by the due date, the party will not go ahead. We do not accept any cash payments.
If your event is located over 30km or 1 hours travel time from our base in West Footscray, 3012, a travel fee may apply. Please discuss this fee upon booking.
COSTUMES & PERFORMERS
The costumes and performers pictured on our social media and website may not be the same performer / costume that is present at your event. We have a range of performers and multiple costumes for most characters.